FAQ
Frequently Asked Questions
How can I contact XIECHENG for a quotation?
Email sales@xiechengelectric.com or use the RFQ form. WhatsApp and Telegram: +86 198 6583 3609. WeChat: +84 867 003 626.
What is the company address?
Guangzhou Xiecheng Electrical Equipment Co., Ltd. is located at Rooms B210–B213, No. 33 Science Avenue, Huangpu District, Guangzhou, Guangdong, China.
Can I send Excel files, PDFs or product nameplate photos?
Yes. Send written part numbers and requirements through the RFQ form or email, and share Excel/PDF files, BOMs, nameplate photos and product images through WhatsApp, Telegram or WeChat.
Which languages are supported?
We communicate directly in Chinese and English. Additional written-language support can be coordinated according to the project and destination market.
Can I leave a message outside business hours?
Yes. Leave a message by email or instant messaging and we will review it during the next working period.
Which contact channels are available?
You can contact us by email, the RFQ form, WhatsApp, Telegram or WeChat. WhatsApp and Telegram use +86 198 6583 3609; WeChat uses +84 867 003 626.
Can a video inspection of the product or packaging be arranged?
A video check may be arranged when the order, stock location and site conditions permit. Availability is assessed case by case and is not a standard service for every model.
